Automate Arrivals with Text-Messaging and Digital Keys
Tony shares how Akia and FLEXIPASS have helped The Docent's Collection streamline guest experience unlike any other for their travelers.
75%
Engagement
Engaged Guests
The Docent's Collection is a luxury accommodation nestled in a Nationally Registered Historic Building in the heart of Portland, Maine. The residences provide extended travelers — or folks simply looking for an escape from the home office — with the lifestyle and comfort of a home away from home.
Pre-arrival, Pre-register, Pre-pare for everything
To help prepare for the guest’s arrival in advance, The Docent's Collection leverages Akia’s Registration Card to capture guest registrations, their signatures, and their estimated arrival time. Streamlining this check-in process over text messaging before arrival has allowed the property to prioritize better housekeeping based on guests’ estimated arrival times and capture special requests and preferences.
Unlock your guest journey
A contactless guest journey won’t be complete if the guest cannot get into their room! With Akia’s integration into FLEXIPASS — a fast and easy mobile key access solution — guests no longer need to wait for their keys to relax in their rooms after arrival. The staff at The Docent's Collection can issue and automatically text the generated digital door keys to their guests. No more lost keys, no more lines at reception, no more waiting
See Akia in action!
Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.
75%
Engagement
Engaged Guests
Engagement
"Switching to Akia was an incredible decision for our property. They’ve streamlined the check-in process both for our guests and our associates, shaving off valuable time for every party involved. The process is smooth, and because of their integration with FLEXIPASS we’ve been able to deliver unique door codes quicker than ever. The best part about working with Akia? They listen to their customers and actively work to improve their product to better our needs."
Tony Heim
Innkeeper
Other case studies
Weekender Hotels: Simplifying multi-property operations
Operating ten boutique properties, Weekender Hotels streamlined check-ins, messaging, digital guides, and guest workflows into one intuitive system that saves hours daily and keeps all guest data in one place for a complete view across properties.
Weekender Hotels: Simplifying multi-property operations
Operating ten boutique properties, Weekender Hotels streamlined check-ins, messaging, digital guides, and guest workflows into one intuitive system that saves hours daily and keeps all guest data in one place for a complete view across properties.
Contactless property maintains high guest services with AI Agents.
As Rambla expanded across five contactless properties, AI Agents took on the majority of guest communication, now handling over 80% of outbound messages so the team can deliver fast, consistent service that guests expect.
Contactless property maintains high guest services with AI Agents.
As Rambla expanded across five contactless properties, AI Agents took on the majority of guest communication, now handling over 80% of outbound messages so the team can deliver fast, consistent service that guests expect.
5 star experiences, without a front desk
Redamo Suite proves you don’t need a front desk to deliver high-touch service, with Akia powering automated check-ins, proactive messaging, and driving guest satisfaction.
5 star experiences, without a front desk
Redamo Suite proves you don’t need a front desk to deliver high-touch service, with Akia powering automated check-ins, proactive messaging, and driving guest satisfaction.
Build your own guest journey that
automates 5 star interactions.
