Eliminate chargebacks with Digital Check-In.

Text a check-in link to securely verify guest ID and payment before they arrive.

The check-in journey.

Once a hassle, now automated through Mini Apps.

Text a Mini App: Guest receives a text to digitally check-in before arriving.

Receive link

Get signed off on your policies and finalize check-in.

Capture signature
Mobile phone screen displaying a digital check-in message from The Segundo, including a link and image of a hotel with a pool.

Securely capture guest IDs, selfies, and payments. All while staying PCI compliant.

Welcome guests and provide them with access codes.

Text a Mini App: Guest receives a text to digitally check-in before arriving.

Receive link

Securely capture guest IDs, selfies, and payments. All while staying PCI compliant.

Get signed off on your policies and finalize check-in.

Receive access codes and arrival instructions.

By implementing Digital Check-In, Brett Robinson automatically verifies  72%  of arrivals.

Benefits  of Digital

Check-In.

Cut operational costs and boost front desk productivity.

Reduce chargebacks.

Chargebacks cost hotels thousands annually.

Faster check-ins.

Have check-in packets ready for guests on their arrival.

Less paperwork.

Cut manual workload and reduce errors.

Curious to see it in action?

Experience the magic of seamless check-ins firsthand.

Get a Demo

Akia customers see reduction in fraud.

"As a fully-contactless property with no front desk, automating ID and payment verification has made our check-in process both secure and hassle-free. We went from $10K to $0 in fraudulent bookings using Akia and Mews, completely eliminating fraud."

Andrew Hewitt

Group Manager at Rambla

$10k

Reduced fraudulent bookings

99%

of guests checks in digitally before arriving

Read other customer stories.

Bed & breakfast cuts constant interruptions and drove revenue from upsells

The Villa Toscana was overwhelmed by endless early check-in and late checkout requests. With Akia, those questions became automated upsells worth $1.1k per month.

Read more

Bed & breakfast cuts constant interruptions and drove revenue from upsells

The Villa Toscana was overwhelmed by endless early check-in and late checkout requests. With Akia, those questions became automated upsells worth $1.1k per month.

24/7 coverage with AI Agents.

The Chandler Hotel uses AI to troubleshoot door access instantly, trigger upsells, and automate repetitive questions, which handles 90% of guest inquiries without a front desk.

Read more

24/7 coverage with AI Agents.

The Chandler Hotel uses AI to troubleshoot door access instantly, trigger upsells, and automate repetitive questions, which handles 90% of guest inquiries without a front desk.

Turning upsells into 4x ROI

With early check-in and late checkout built into the guest journey, Sandpiper Beacon proves that Akia more than pays for itself, moving from manual operations to automated revenue capture.

Read more

Turning upsells into 4x ROI

With early check-in and late checkout built into the guest journey, Sandpiper Beacon proves that Akia more than pays for itself, moving from manual operations to automated revenue capture.

All case studies

We’ve answered the most commonly asked questions.

Is Akia PCI Compliant?
Can Akia place holds or authorize payments for mobile check-in?
Can you capture email addresses from OTAs?
Can you push the credit card back to the PMS?
What happens if a guest abandons their check-in?

Build your own guest journey that
automates 5 star interactions.