Delivering a high-end retreat in an off-the-grid location
How The Inflo Group helped The Mohican Treehouse Resort and Wedding Venue eliminate manual check-in bottlenecks with Akia’s automated waivers and access codes.
100%
of guests received waivers and codes without staff intervention.
30%
drop in administrative overhead by automating check-ins.
At The Mohicans, we create unforgettable weddings in a one-of-a-kind setting. Tucked into the rolling hills of Ohio, our property features luxury treehouse rentals and an elegant venue surrounded by peaceful forest views. Whether you’re planning an intimate elopement or a full celebration with loved ones, our treehouse venue offers the perfect mix of charm, comfort, and natural beauty.
Backstory: Inflo Group’s operations refresh
The Mohicans, a 70-acre property with 10 treehouses, 4 cabins, and 2 country homes, is a premier wedding venue and “digital detox” retreat. But with no front desk and located in a remote Ohio forest came its own challenges. They needed to automate door codes when waivers were sent, and prevent relying on Wi-Fi when guests needed to enter their unit.
The Inflo Group stepped in to streamline the process. By introducing Akia, they helped automate critical steps like waivers, access codes, and guest communications to reduce the friction of manual check-ins and unreliable connectivity.
Challenge
Manual waivers & access codes
Before Akia, waivers were sent by email and had to be tracked manually (collected, sorted, and filed). There was no automation to ensure forms were completed, codes were delivered, or arrivals confirmed.
Reliance on Wi-Fi
Because the property is remote, management wanted a process that didn’t depend on guests having to connect to Wi-Fi just to access their units.
Capturing accompanying guests
The property wanted a way to capture waiver signatures not just from the primary guest, but from everyone staying in the unit.
Automated waiver collection + accompanying guests
Akia delivered waiver links by text before arrival, so every guest could easily complete their form. Primary guests could forward the same secure link to their companions, who entered their details while the reservation info stayed locked in, keeping everything tracked under one booking, and capturing more leads. Guy Chirico, President of The Inflo Group, shares:
“The guest waiver is kind of the first step. Once that’s done, the primary guest can send the link to their companions, and when they fill it out, the unit and reservation number are already locked in. It makes it easy to capture everyone without extra work from us.”
Secure code delivery
Instead of sending codes months in advance, Akia automatically texts access codes 24 hours before check-in. Codes are also displayed in the Mini App and expire after checkout so that guests don’t access the same unit outside their reservation times.
Reliable, low-tech access
The Mohicans texted guests their arrival info and door codes before check-in, so they didn’t have to depend on Wi-Fi-powered locks that only open if the internet is working.
Reducing manual work
Together, these changes eliminated the “half-manual, half-template” process the staff used to rely on, cutting out hours of repetitive email follow-ups and ensuring every guest had what they needed on time. Another reason The Inflo Group chose Akia was that they didn’t have to change the locks for all the properties.
See Akia in action!
Schedule a demo today and learn how our hospitality platform can transform your operations and elevate your guest experience.
100%
of guests received waivers and codes without staff intervention.
30%
drop in administrative overhead by automating check-ins.
“The win was automating waivers and code delivery. Fewer manual fixes, no rekeying, and a process that works even with poor Wi-Fi.”
Guy Chirico
President of the Inflo Group
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24/7 coverage with AI Agents.
The Chandler Hotel uses AI to troubleshoot door access instantly, trigger upsells, and automate repetitive questions, which handles 90% of guest inquiries without a front desk.
Turning upsells into 4x ROI
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Turning upsells into 4x ROI
With early check-in and late checkout built into the guest journey, Sandpiper Beacon proves that Akia more than pays for itself, moving from manual operations to automated revenue capture.
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